What is Weee! doing to keep customers and employees safe?

We’re prioritizing the health, safety, and well-being of our customers and employees by closely following CDC guidelines as they evolve. To learn more about how we’re supporting employees during this time and our stringent efforts to provide a safe work environment, please see our Safety Measures.

Is it safe to receive orders?

According to the CDC: “There is no evidence that food is associated with spreading the virus that causes COVID-19” (Source).

According to the FDA: “There is currently no evidence to support the transmission of COVID-19 associated with food or food packaging.” (Source)

For additional guidance on Covid-19, please refer to the World Health Organization website. Learn more about what we're doing to ensure the safety and support of our customers, communities, and employees in our Safety Measures.

How can I show appreciation to my delivery driver?

Customers have sent us warm messages and asked for a way to show appreciation for our delivery drivers. Our dev team implemented this feedback to launch an optional in-app tipping feature.

Is it possible to reduce contact with drivers when they deliver my orders?

We’ve implemented contactless delivery to ensure the health and safety of customers and drivers. All deliveries, including regularly scheduled orders as well as bundles, will continue to be delivered to the doorstep and customers notified through the app. Please note that as a social distancing measure, drivers have been specifically instructed to not wait for the customer to open the door and instead leave the premises promptly.

Do delivery drivers wear masks and gloves when delivering orders?

Yes, our drivers are required to wear masks and gloves and practice social distancing at all times.

Why are some items taking longer to be delivered?

Due to the impact of the pandemic and shelter-in-place mandate, we are experiencing a high volume of deliveries and may encounter delays as a result. We understand that this is an important need for every household we serve and will aim to keep you updated with the latest information as soon as it is available. We appreciate your patience and understanding during this time.

Why are some items out-of-stock?

We are currently delivering the maximum volume every day, and it is still insufficient in fulfilling the current market demand. The website and app will be enabled at select hours to ensure an adequate ordering experience.

What is the best way to reach the Weee! customer support team?

We are currently experiencing a high volume of customer inquiries. For general inquiries regarding your order status, please check “My Orders” in the app or email us at support@sayweee.com. If you need urgent assistance, please call us at (510) 358-8960 or (888) 826-0880.

Are Weee! pickup locations available for delivery?

Unfortunately, we are not currently able to provide pickup as an option at the moment.

Is there a subscription fee?

Nope! We do not charge a subscription fee. You can choose a delivery time that  best fits your schedule and needs. 

Is there a mobile app?

Weee! is best experienced using our iOS app in the App Store or Android in the Google Play Store. 

What forms of payment do you currently accept? 

We currently accept all major credit cards (Visa, Union Pay, Mastercard, American Express, and Discover), PayPal, and Alipay.

How do I track the status of my order?

On the delivery day (usually late afternoon), you can check the delivery time update under “My Orders” and “Delivered.” Due to the impact of the pandemic, we are experiencing a high volume of deliveries and may encounter delays as a result. If you need urgent assistance, please call customer service at 510-358-8960.

How do I modify or cancel my order?

To modify or cancel your order, please go to “My Order” and click on the image to view details. Please note that orders cannot be modified or canceled if your order is preparing for shipment.

What is the best way to reach customer support?

For order inquiries, please use the features available under “My Account” in your app for fastest service. For other inquiries, please email us at support@sayweee.com or call us at (510) 358-8960 or (888) 826-0880. We are available for assistance 7 days a week between 9:00 AM to 8:00 PM. 

Can I ask questions via online chat? 

Absolutely! Visit our Facebook www.facebook.com/sayweee and send us a chat. We’d be happy to assist you.

What should I do if there is a problem, something is missing, or the quality is not what I expected?

We always want you to be satisfied with your ordering experience and product quality. For fastest processing times on order-related issues, please see “My Account” in the Weee! app or go to www.sayweee.com/me and kindly follow the following steps:

• Step 1: Click “Delivered” 

• Step 2: Click “My Order”

• Step 3: Click “After-sales Service” button

Once you have sent us your inquiry, we will assist you as soon as possible. Our customer service team can also be reached at (510) 358-8960 7 days a week between 9:00AM to 8:00 PM.

What are the perks of Weee! VIP Club?

Our VIP members receive three major benefits:

• 2% cash back on all eligible purchases

• Exclusive VIP member pricing

• VIP appreciation week, special savings, events, and more!

I’m interested in working for Weee! Are you hiring? 

Yes, we are currently hiring warehouse staff and delivery drivers. Please contact hr@sayweee.com or visit www.sayweee.com/careers for more information.